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Client Trusted Me for Full Agency, Shipment Went Smoothly Without Her Coming to China - Freight Forwarder China to Saudi Arabia
Nora asked us to ship a batch of high-end CNC machine tools from Shanghai to King Abdullah Port in Saudi Arabia. Just when the goods were about to be dispatched, she suddenly called and said she needed to change the delivery address!
I couldn't help but feel nervous. We all know that changing the address at this stage is troublesome and involves submitting and applying for many documents. I immediately put down my work to check the status of the goods. Fortunately, they had just been loaded into the container and hadn't entered the port yet. It mainly involved some procedures for modifying the documents and a small fee. Actually, as a freight forwarder China to Saudi Arabiacompany with 26 years of experience, we encounter various unexpected situations. It requires us not only to be good at freight forwarding but also to deal with unexpected events.
A few days ago, client Nora said her factory was expanding and had imported a batch of high-end CNC machine tools from China. The machines needed to be installed and debugged in advance, and time was tight. The goods were in Wuxi and needed to be shipped from Shanghai. After I got the booking note, I applied the shipping order from the shipping company. But things didn't go smoothly all the time. During the factory's preparation of the goods, I found that the actual size and weight of the CNC machine tools differed from what was provided on the list. I contacted Nora and the factory. The factory said the machines were bulky and inconvenient to move, so they only provided approximate dimensions and weights during measurement. I understood, but accurate information is required for export customs declaration and other processes. Otherwise, customs will verify and investigate the erroneous data, which will increase customs clearance time and affect timely delivery of the goods. What's more serious is that if the goods' names, quantities, specifications, etc., do not match the items that should be declared, customs can fine the responsible party. So I arranged for someone to go to the factory to measure and weigh the goods personally to ensure the smooth progress of the subsequent sea transportation.
Actually, such things are common in our daily work. Because clients are not professional in logistics, they often overlook the importance of providing accurate information in many aspects. As a senior freight forwarder China to Saudi Arabia, we know what's important and what's not. So we will check the important aspects that clients may overlook. Doing international freight forwarding requires that key points cannot be neglected. Although it seems troublesome, it actually prevents potential problems and improves the efficiency of the entire process.
And it's also because we are a freight forwarder China to Saudi Arabia that cares more about the goods than the shippers themselves, so we have gained the trust of many clients. International freight forwarding has developed to a new stage now. What we provide is not just logistics. We have combined trade and international logistics to become our clients' solution integrators, providing one-stop services. Of course, the most important thing here is the trust of our clients.
Maryam in Saudi Arabia is in the business of automotive tires and purchases them from China. Since she needs to select products, negotiate prices, inspect factories, etc., Maryam travels thousands of miles from Saudi Arabia to China every time to take care of everything herself. As we cooperated more and got to know each other better, Maryam saw that we were reliable. I told her that many of our clients, seeing that we are a reliable freight forwarder China to Saudi Arabia, entrust us with many things. This way, by leveraging the strengths of all parties, we can improve efficiency and do things better. I told her that an important factor in determining whether a freight forwarder is reliable is which well-known logistics associations they have joined.
If a logistics company has joined many well-known logistics associations, it can prove that they are quite capable. Like when we look for foreign agent companies, we also check which well-known logistics associations they have joined. Because these logistics associations require certain size requirements and conditions to be eligible for membership. These associations first serve as a firewall, screening out small and unprofessional freight companies. We have joined 13 freight forwarder associations, including the World Cargo Transportation Alliance (WCA), and are a senior member of the WCA with membership number 87909. We have strong foreign trade logistics collaboration capabilities, which few Chinese freight forwarding companies can achieve. Because of this, nearly 20 industry giants such as Walmart, Costco, and Huawei, as well as over a hundred other enterprises, have been using our services.
Later, I assisted Maryam in finding suppliers, inspecting factories, negotiating collaborations, and discussing prices. Leveraging our geographical advantages, I helped her with many specific and complicated tasks. I promptly provided Maryam with feedback on the results of each process, saving her a lot of time. Finally, I helped Maryam purchase 15 containers of automotive tires and ship them to Jubail Port in Saudi Arabia. Maryam also said that we are indeed a practical freight forwarder China to Saudi Arabia.
If you, like Nora and Maryam, need logistics services or other services from China to Saudi Arabia, I will be your reliable logistics partner. To learn more about me, read my diary, which records more about the 26 years of experience of a freight forwarder China to Saudi Arabia and the warm and touching stories between us and our clients. If you have any needs, feel free to contact me.
freight forwarder China to Saudi Arabia
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