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I Took the Initiative to Pick Up Goods for a Unreachable Client, Avoiding High Storage Fees - Freight Forwarder China to Saudi Arabia
Companies have their own character, just like people do. In fact, a company's character is a reflection of its boss's character. The boss brings their own way of treating people and handling affairs into the company, forming company policies that every employee must follow. A person's character determines their success and how big it will be; similarly, a boss's character will determine the company's success and how large it can grow.
Facts are the sole criterion for testing truth. The international freight forwarding industry is fiercely competitive. There are 60,000 freight forwarders in Shenzhen, big and small, and most don't survive more than three years. Among them, those that can break through and carve out a vast space for themselves are rare. Our company, established in 1998 and now 26 years old, has nearly 100 employees and our own 1,800 square meter Class A office building. Such a freight forwarder is well-known in the logistics industry and has built its reputation through step-by-step legitimate business. This is also a concrete manifestation of our boss being responsible.
Clients will trust us if we are responsible in our work. Mr. Ge from Ningbo exports textiles. He had 22cbm of high-end carpets that needed to be sent to Saudi Arabia urgently by air, and all 22cbm had to be shipped in one batch. He said that other freight forwarders China to Saudi Arabia he contacted couldn't provide a one-batch solution. Feeling that we were larger in scale, had more resources, and had a persistent spirit, he placed his hopes on us.
Mr. Ge trusted me so much, and I couldn't let him down. I gave full play to our persistent spirit. Mr. Ge's goods were in Ningbo, so I determined the plan with Shanghai Airport, near Ningbo, as the departure point. In Shanghai, I mainly contacted EK/Emirates and QR/Qatar Airways. At the same time, as alternative plans, I also contacted Nanjing, Hangzhou, and other places, as there are more and more international flights from these locations. We even looked into Wenzhou and found that there were also connecting flights to Qatar via QR, which was also worth considering as an alternative plan. Having multiple backup plans is always a good idea.
Finally, my hard work paid off! The QR Airways contact in Shanghai I had previously spoken to told me that one of their clients had temporarily canceled cargo and had more than 20cbm of spare space, but required quick action. I immediately confirmed and booked it! I sent the route and specific situation to Mr. Ge, and he was very satisfied, saying repeatedly, "For freight forwarders China to Saudi Arabia, I trust you. I'm relieved when I hand things over to you!"
Once, I helped a client named Fitma send a batch of sanitary ware, including toilets, sinks, and so on, to Yanbu Port in Saudi Arabia. The ship arrived at the port, but I couldn't reach her. Calling the company multiple times also went unanswered. The goods were at the port, and storage fees were expensive, $300 per day, and the price would increase over time. We were also anxious about this unexpected situation. As an experienced freight forwarder China to Saudi Arabia for many years, I've encountered many unexpected situations. Fitma's company didn't have many employees, just a few people, so I thought there must be some urgent or unexpected matter on their side. How to handle it at this moment was a crucial test for an international logistics company. I immediately contacted our local cooperating agent and asked them to help move the container to their warehouse, which could reduce additional fees for the client. Later, I learned that Fitma had a family member who was sick in the hospital, and she went to be with them, putting this matter on the back burner.
Therefore, as a responsible freight forwarder China to Saudi Arabia, I always insist that we should learn as much as possible about our clients and their goods when they book a shipment. In case of unexpected situations, having as much information as possible will help us handle things better and fight for more benefits for our clients. However, some clients become impatient if we ask too many questions, which I understand. By working hard to minimize our clients' losses, they can truly feel my responsible attitude and entrust their goods to me next time.
If you, like Mr. Ge and Fitma, need logistics services from China to Saudi Arabia or services for other destinations, I will be your reliable logistics partner. To learn more about me, read my diary, which records many details about being a freight forwarder China to Saudi Arabia for 26 years and the warm and touching stories between us and our clients. If you have any needs, please feel free to contact me.
freight forwarder China to Saudi Arabia
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