Logistics ls a very important link in international trade,the delay of logistics will cause the delay of customer delivery. There are even customer claims.I remember that the Dongguan Changsheng furniture factory had 2X40HQ containers to be shipped very urgently.the customs clearance time is 12:00am the next day.At that time,the driver was required to arrive at the factory at 2:00am.In order to get the driver to the factory on time,we arranged the driver to arrive at the factory at12:00pm.
Due to quality problems,the factory did not load the container until 6:00 am.After finished the loading,we got the correct loading information and made the relative custom clearance documents at once.when the driver takes the high speed to come back,we arranged the customs clearance timely. ln order to catch up this vessel,we even applied the late come from the carrier.Our three colleagues worked together and followed up each step.Finally,we delivered the release slip to the carrier before 12:00am,and 2X40HQ containers were successfully boarded.
The factory owner was so touched that he called us to confirm and showed sincere thanks for our service.
Every time I help the customer to solve the logistics problem,the customer's cargoes smoothly shipped,I feel a sense of accomplishment.and the customer's affirmation and repeat orders,is to encourage us to move forward.
We have a foreign customer in Guangzhou who once entrusted us to arrange 3X20 containers to Jeddah port in Saudi Arabia by the carrier of EVERGREEN,which was expected to arrive at the port about 16 days.But the customer was very anxious to feedback that the cargoes did not arrive at the port,what is most important is that the cargoes turned out to be special floor tiles for military bases in Saudi Arabia.At this point,both of us were like ants in a pan,I called and sent emails the carrier to find out where the containers had been shipped.
