Customer Pays Half Freight First, Responsible Freight Forwarder China to Saudi Arabia Takes Risk for Door-to-Door Delivery

Customer Pays Half Freight First, Responsible Freight Forwarder China to Saudi Arabia Takes Risk for Door-to-Door Delivery

I remember when I first started as a freight forwarder, Khaled came to me. He's in the tire business and had a 40HQ container of tires that needed to be shipped to Yanbu Port in Saudi Arabia. He was looking for a freight forwarder China to Saudi Arabia. Khaled didn't mention whether he was urgent or not, he just wanted a lower price. Since I didn't fully understand the customer's needs and thought it was just an ordinary container, I didn't pay much attention and subjectively chose a non-liner service from MSC. Ships are generally classified as liners and non-liners, and non-liners have unfixed schedules and are more likely to be delayed.

Twenty days later, Khaled suddenly called me and asked if the shipment should have arrived. I was a bit confused and replied that it hadn't. As soon as he heard that, the customer got anxious and raised his voice: "This shipment is urgent! I need to receive it by the 25th to meet with my client. Why is the ship you found so slow? You'll be responsible if it delays the delivery!"freight forwarder China to Saudi Arabia

That's when I realized my mistake had led to this situation. The ship was already at sea, and I didn't know what to do, so I quickly reported to my manager to see how to solve it. Later, the manager communicated with Khaled and came up with a remedy: once the goods arrived at Yanbu Port, our agent would arrange customs clearance and pickup as soon as possible, and then arrange the fastest truck to deliver them to the warehouse. This way, it wouldn't delay too much compared to the scheduled time.freight forwarder China to Saudi Arabia

According to the contract, Khaled needed to pay the freight before the goods arrived at the port. But Khaled said, "You delayed the time, and I haven't seen the goods yet. I don't know the quality. I can only pay the freight after I receive the goods and verify their quality!" I knew the customer was venting his emotions about the previous incident. We all knew that the quality of the goods was directly related to the factory.

At this point, the most important thing was to deliver the goods to the customer rather than argue back and forth. So we also took a step back and finally agreed that the customer would pay half of the freight first. We took the risk and immediately arranged the fastest truck for delivery to the customer's designated warehouse, so it didn't delay too much. Khaled saw that we were also serious and responsible, and didn't make it difficult for me later.

A fall into the pit, a gain in your wit. It shows how important it is for a freight forwarder China to Saudi Arabia to fully understand the customer's needs and cargo information when formulating a suitable transportation plan! It's crucial to understand clearly the product name, cargo value, time limit, loading location, etc., before making a transportation plan. This is a responsible approach for both parties.

For example, a while ago, Mr. Cui from Guangzhou came to me. He's in the business of luxury packaging boxes. He said he needed to send a batch of packaging boxes to Saudi Arabia. I asked him about the specific situation in detail: Mr. Cui had been doing domestic trade but recently started trying his hand at foreign trade, invested in advertisements, and received orders. However, Mr. Cui didn't know anything about foreign trade and export. I told Mr. Cui that we were a professional freight forwarder China to Saudi Arabia and that he could leave everything to us. I learned in detail about the volume, weight, packaging method, time limit, loading location, etc., of the packaging boxes, and then formulated a door-to-door plan. I told Mr. Cui in advance how to package to meet the requirements, and then I sent a truck to pick up an empty container, load it at the factory, and directly transport the goods. After arriving at the Saudi port, we would arrange truck delivery. This transportation plan was the most suitable for Mr. Cui because he didn't need to worry about anything. Since we have our own logistics fleet, and only 10% of companies in the same industry have their own fleets, we are one of the few in the industry. This not only helped Mr. Cui save costs but also leveraged our advantages.

Actually, taking the initiative to understand the customer's background and cargo situation is a concrete manifestation of our professionalism as a freight forwarder China to Saudi Arabia, as well as the embodiment of experience and lessons learned over more than 20 years of freight forwarding. Each has his own specialized skill. Factories specialize in products, while we specialize in logistics. The premise is that I need to know the cargo information, time limit requirements, packaging requirements, etc., so that I can design a logistics plan that meets the customer's requirements based on this information.

If you want to know more about me, read my diary, which records more about the freight forwarder China to Saudi Arabia and the warm and touching stories between us and our customers. If you have any needs, feel free to contact me.